Privacy Policy

Introduction

Daymark Health Inc. and its affiliates (referred to as “Daymark Health,” “we,” “us,” or “our”) are dedicated to protecting user privacy. This Privacy Policy describes how the company collects, uses, and discloses personal information through its website daymarkhealth.com and related services.

Users must read this policy carefully. By accessing or using the Services, you accept and agree to be bound by this Privacy Policy, which is incorporated into the Terms of Use.

Important Note: This policy does not apply to Protected Health Information (PHI), which is governed by HIPAA and the Notice of Privacy Practices.

For questions, contact: hello@daymarkhealth.com.

1. Personal Information and What We Collect

“Personal Information” means any information identifying or associated with a particular user or household.

Information Collected From You

• Registration Information (name, date of birth, address, contact details)
• Self-Reported Information (survey responses, communications)
• Employment Information (resume, history, qualifications)
• Financial Information (voluntarily provided for assistance programs)
• User Content (text, media, messages, community blog comments)

Information From Third Parties

Daymark Health receives information from service providers, vendors, contractors, referring providers, health insurers, and business partners.

Information From Service Use

• Web-behavior Information: device data, IP address, browser type, browsing history, page views, interaction patterns
• Limited Geolocation Information: collected with user permission through location services
• Cookies: small text files tracking browsing behavior, device information, demographic data

Users can adjust browser settings to disable cookies, though some features may not function properly.

2. Use of Your Personal Information

Daymark Health uses Personal Information to:

• Track, analyze, and measure Site and Services usage
• Communicate about Services and respond to support requests
• Store preferences and improve navigation
• Communicate promotional materials and service updates
• Develop, maintain, and improve Services
• Notify users of policy changes
• Work with service providers
• Enhance safety, security, and integrity
• Investigate fraud and policy violations
• Comply with legal obligations
• Evaluate mergers, acquisitions, or asset transfers

Information may be aggregated with other users’ data or combined with information from third parties.

3. How We Share Your Information

While Daymark Health does not “sell” personal information, it shares data with:

• Service Providers: Companies assisting with hosting, analytics, cloud storage, marketing, and customer support
• Affiliated Entities: Parent, subsidiary, or affiliate organizations; entities involved in ownership changes
• Authorized Third Parties: Parties you authorize to receive information
• As Legally Required: Under applicable law, to enforce terms, protect rights/safety, detect fraud, respond to legal requests from courts and government agencies

4. Your Rights and Choices

Access or Update Information

Users with registered accounts may request to review and update personal information by emailing support@daymarkhealth.com.

Text Message Communications

Users 18+ may opt-in to the Text Message Program. Opt-out by replying “STOP” to any message or contacting support@daymarkhealth.com.

Marketing Communications

Users may opt-out of marketing emails by following unsubscribe instructions or contacting support@daymarkhealth.com.

Cookies

Most browsers allow users to delete and reject cookies. Visit allaboutcookies.org for more information.

Data Deletion

Users may request deletion of personal information by emailing support@daymarkhealth.com. Daymark Health responds within 30 days.

Information Provision

Where information is required by law or necessary for Services, failing to provide it may prevent service delivery.

5. Online Advertising Choices & Do Not Track Signals

Users can limit interest-based advertising through:

• Browser Settings: Blocking third-party cookies
• Privacy Browsers/Plug-ins: Using ad-blocking tools
• Platform Settings: Using Google’s opt-out features at adssettings.google.com
• Industry Opt-Out Programs:
  • Network Advertising Initiative: optout.networkadvertising.org
  • Digital Advertising Alliance: optout.aboutads.info
  • AppChoices: youradchoices.com/appchoices

Apply opt-out settings on each device individually.

Do Not Track Signals

The Site does not currently respond to “Do Not Track” signals. More information available at allaboutdnt.com.

6. Links to Third Party Sites

The Site may contain links to non-affiliated third-party websites. This Privacy Policy does not apply to third-party sites. Users have no control over, and assume no responsibility for, the content, privacy policies, or practices of external sites. Review third-party privacy policies before visiting.

7. Children’s Privacy

Daymark Health provides healthcare services to patients of all ages, but the website and online services target parents, guardians, and adult patients.

Per COPPA requirements, the company does not knowingly collect Personal Information from children under 13 without verified parental consent through the website.

When providing services to minors under 13, Daymark Health collects and maintains PHI in compliance with HIPAA and applicable healthcare privacy laws, with parental or guardian authorization. All online interactions, scheduling, and account management for minors must be conducted by parents or legal guardians.

If the company learns it collected Personal Information from a child under 13 without consent, it will delete the information promptly. Daymark Health reserves the right to verify age at any stage.

8. Information Security

Daymark Health employs technical and organizational safeguards for Personal Information. However, no transmission method or storage system is absolutely secure. Users acknowledge transmission occurs “at your own risk” and assume responsibility for password and access feature protection.

Users must notify support@daymarkhealth.com immediately of suspected security breaches. If a breach occurs, Daymark Health will notify users to the extent required by law.

9. Retention of Your Information

Daymark Health retains information as necessary to fulfill collection purposes, provide products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce agreements, and comply with applicable law.

10. Your California Privacy Rights

California residents may request a list of Personal Information disclosed to third parties for direct marketing in the preceding year and those third parties’ names and addresses. Requests are limited to once annually and are free. Submit requests to hello@daymarkhealth.com.

11. Revisions to Our Privacy Policy

Daymark Health reserves the right to modify this Privacy Policy to reflect legal changes, updated data practices, Service features, or technological advances. The revised policy will be accessible through the Services.

The revision date appears at the top of the document. Users must periodically review updates. Material changes will prompt appropriate notice per legal requirements. Continued use after modifications constitutes acknowledgment of changes.

Contact Information

For Privacy Policy questions or comments:

Email: hello@daymarkhealth.com